Transfer of Kounta account ownership

Transfer of Kounta account ownership

Transfer site ownership

 

Note - The new owner must already have accepted an invitation to the site and given admin access

 

1. Under My Kounta from the Back Office, select Subscriptions

2. If you have more than one site, you will be prompted to select which one

3. Scroll down to Site management and select transfer ownership

1_my_kounta_subscriptions_transfer_ownership.PNG

 

4. Select which user will be the new owner of the site

2_select_user.PNG

 

5. Select Send Invitation. You will see this dialogue box to confirm the action; select Send

3_dialogue_box_change_ownership.PNG

 

6. An email will be sent to the new owner. This contains a link to accept the transfer of ownership which will need to be accepted before this process can be finalised

7. The new owner will now be prompted to update payment details

Here is how the new site owner can update payment details:

1.` Under My Kounta from the Back Office, select Profile

2. If you have more than one site, you will be prompted to select which one

3. Scroll down to Site payment method

4. Select Change payment method

4_change_payment_method.PNG

5. Scroll down to Update This Card and enter the new card’s details
6. Select Save Card

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