How to Fix Menu Syncing Issue Windows Kiosk

How to Fix Menu Syncing Issue Windows Kiosk

In some cases, the Sync Menu button in Kiosk > Settings > Sync Menu may not update the latest changes from the Abacus Back Office. This can happen due to cached menu data stored on the kiosk device. If this occurs, you can manually refresh the menu by clearing the local menu cache using the steps below.

Steps to Manually Refresh the Kiosk Menu

  1. Close the Abacus Kiosk app completely.

  2. Open Windows Explorer on the kiosk device.

  3. In the address bar, type:
    %appdata%



  1. Locate and delete the file named menu.json.

  2. Reopen the Abacus Kiosk app and log in again.


Once logged in, the kiosk will download a fresh copy of the menu from the Abacus backend.

    • Related Articles

    • Enable DHCP on Epson Printers - Windows and Mac

      You may have hit a snag when setting up your printers and are seeing that your printer has DHCP disabled, and possibly an IP address of 192.168.192.168. This will cause some problems when trying to set up your printers, so this guide will walk you ...

    • How to Update Product Status on Kiosk

      Updating a product’s status to NEW, POPULAR, or SOLD OUT on the Kiosk follows the same process as updating it on the POS. These status labels help customers easily identify new items, popular choices, or products that are currently unavailable. Steps ...

    • How to Manage your Online Menu through Lightspeed

      How to Manage your Online Menu through Lightspeed Date: November 3, 2022 1. To manage your Online Menu through Lightspeed, you first need to be in the Back Office of Lightspeed. 2. From here, select the Products tab on the left 3. Click on Online ...

    • Setting Up Portions in Abacus POS

      Use this feature to set up portions in Abacus POS to help manage stock levels and portion-based selling. By setting portions for products on your Master POS, you will be able to track how much of that product is left as you sell it. When the last ...

    • Creating Product Variants on Abacus

      What's a product variant? A Product Variant Group is a collection of modifications or extras that can be applied to a product. For example: Product Variant Group Product Variant Values Example Products Coffee Modifications Extra hot, Extra froth ...