Reprinting Order Dockets
If a kitchen docket is lost, damaged, or needs to be resent, you can reprint it directly from the POS without needing to recreate or resend the order. This helps reduce delays in the kitchen and ensures the team can continue preparing orders without interruption. Reprinting a docket can be useful in situations such as printer issues, missing dockets, or when the kitchen needs to reference an order again.
To reprint dockets, the POS user must have the appropriate permission enabled, such as admin access or the reprint docket permission.
Dockets can be reprinted for open orders, completed sales, and account sales.
Reprinting a docket for open orders
Open orders are orders that have already been sent to the kitchen but have not yet been finalized. If the docket needs to be printed again, you can reprint it without changing the order status.
To reprint a docket for an open order:
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On the POS, select Orders
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If the Tables feature is enabled, you can also open the order through Tables
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Select the order to open the sales screen
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Tap the cogwheel icon in the lower right corner
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Select Reprint Docket
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Choose the items to reprint or select all items
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Tap Reprint to confirm
A confirmation message will appear once the docket has been printed.
Reprinting a docket for completed sales
Completed sales are orders that have already been finalized and paid. You can still reprint the docket if the kitchen needs to review the order or if the original docket is no longer available.
To reprint a docket for a completed sale:
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Tap the menu icon (☰) on the POS
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Select History
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Find and select the order you want to reprint
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Use the filter if needed to locate orders from previous dates
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Review the order details
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Tap the cogwheel icon in the lower right corner
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Select Reprint Docket
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Choose the items you want to print or select all
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Tap Reprint to confirm
The POS will display a confirmation message once the docket has been printed.
Reprinting a docket for account sales
For orders linked to customer accounts, you can still reprint the docket even after the order has been completed and charged to the account.
To reprint a docket for an account sale:
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Tap the menu icon (☰) on the POS
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Select Accounts
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Select the account and locate the order
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Tap the same the cogwheel icon in the lower right corner
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Select Reprint Docket
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Choose the items to print or select all items
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Tap Reprint to confirm
Once the process is complete, the POS will display a confirmation message indicating that the docket has been printed successfully.
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