Delete Items from Order via Kitchen Display Screen
In Abacus POS, staff can delete individual items directly from the Kitchen Display System (KDS). This is useful if an item was entered incorrectly, a customer changes their order, or the kitchen needs to remove an item after the order has been sent from the POS. Deleting items from the KDS ensures that the change is reflected across the entire system, including the POS and the invoice, helping to keep orders and reporting accurate.
Important Notes
If all items are deleted from an order:
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The order will disappear from the KDS
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The table will remain open on the POS
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All deleted items will appear struck through on the POS
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Deleted items will also be struck through on the invoice
This allows staff to keep a clear audit trail of what was originally ordered and what was removed.
How to Delete an Item from the KDS
On the KDS, tap the item you want to delete (For example, you want to remove Chocolate Donut)
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Tap DELETE
Select a Delete Reason from the drop-down list. (This helps with reporting and tracking order changes)
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Tap DELETE again to confirm
What Happens After Deleting an Item
Once deleted, the item will be shown as struck through on:
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The KDS
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The POS
Also if you print the invoice receipt, it will show the same as above. This ensures all teams (front of house, kitchen, and management) can clearly see that the item was removed from the order.
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