How to Add Custom Refund Reasons in Abacus POS
When processing refunds from the POS Order History, Abacus POS allows you to select a refund reason. By default, the system provides a standard list of refund reasons. If your store frequently encounters the same refund scenarios (for example: customer changed mind, incorrect item, printer issue, etc.), you can create custom refund reasons. This helps your team select the correct reason more quickly and keeps refund reporting more accurate and consistent.
Custom refund reasons are managed from the Abacus Back Office and will sync to your POS devices.
Steps to Add a Custom Refund Reason:
1. Go to Abacus Backend
2. Go to POS Settings
3. Click on Refund Reasons
4. Type the new refund reason and save it.
5. Last step please do Master sync from the POS.
Once the sync is completed, the new refund reason will be available to select when refunding an order from the POS.
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